To place an order, simply browse our store and select the item you'd like to purchase. Once you've found a necklace or mug you love, click the "ADD TO CART" button. Follow the instructions on the order page to complete your purchase.

After your order is placed, items are typically produced and dispatched within 2-3 business days. Delivery usually takes between 2-8 business days after dispatch. Please note that custom items, such as personalized necklaces or mugs, may require additional processing time.

We accept all major credit cards including Visa, MasterCard, and American Express. We also offer PayPal for your convenience. All transactions are secure, and payment will be processed when your order is confirmed.

Orders are processed and shipped within 2-3 business days. You’ll receive a confirmation email when your order has been dispatched, which will include a tracking number. Delivery typically takes 2-8 business days depending on your location. Please check both your inbox and spam folder for shipping updates.

Once your order is shipped, you'll receive an email with a tracking number. You can use the link provided in the email to track your package. If you haven't received your tracking details, please reach out to our customer service team, and we’ll assist you.

Yes! Many of our necklaces and mugs can be customized with names, dates, or special messages. Simply look for the "Personalize" option on the product page and follow the instructions to add your custom text.

As all our products are hand-crafted and custom-made, we do not accept returns or cancellations. Each item is created specifically for you and cannot be resold.

If your product arrives damaged or defective, we will gladly offer an exchange. We are committed to ensuring the highest quality for all our products.